Hey riders! At SkateGearPro, we’re all about getting you the gear you need to shred with confidence. Check out our shipping and returns info below so you know exactly what to expect when you order from us.
Shipping Information
Order Processing
We get your gear ready to roll in 1-2 business days after we receive your order. Weekends and holidays might add a little extra time.
Shipping Options
Standard Shipping ($12.95): Via DHL or FedEx – arrives in 10-15 business days after shipping
Free Shipping: For orders over $50 via EMS – arrives in 15-25 business days after shipping
Note: We ship worldwide except to some Asian countries and remote areas. International orders may be subject to customs fees – that’s out of our control, but we’ll get your package to you as fast as we can!
Returns & Exchanges
Not completely stoked about your gear? No worries – we’ve got a simple return process to make things right.
Return Basics
- Return window: 15 days from delivery date
- Return shipping: Your responsibility (except for defective items)
- Refund processing: 3-5 business days after we receive your return
- Condition: Items must be in original condition with tags and packaging
Non-Returnable Items
For safety and hygiene reasons, we can’t accept returns on:
- Used skateboard decks (those wear patterns are too personal!)
- Custom grip tape (once it’s applied, it’s yours)
- Personalized items made just for you
How to Return or Exchange
Step 1: Submit Your Request
Email our Rider Support team at [email protected] within 15 days of getting your order. Use this template to keep things smooth:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hey SkateGearPro Crew,
I’d like to request a [return/exchange] for my recent order:
Order Number: [Your Order Number]
Date Received: [Date You Received Package]
Item(s) for Return/Exchange: [Product Names]
Reason: [Brief Explanation] [For exchanges only] Preferred Replacement Item: [Product Name/SKU if known]
Please let me know next steps.
Ride on,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]Step 2: Wait for Approval
Our team will review your request (usually within 24 hours on business days) and email you:
- Return authorization (if approved)
- Return shipping address
- Any special instructions if needed
Step 3: Ship Your Return
Once approved, pack your item securely in the original packaging and ship to:
Rollerblade Shop – Returns4369 Thomas Street
Arlington Heights, US 60004
Important: Include your return authorization number on the package. Use a trackable shipping method – you’re responsible for the item until it reaches us.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
- Exchanges: Shipped within 1-2 business days after approval (standard shipping times apply)
Special Cases
Defective or Damaged Items
If your gear arrives damaged or defective, email us within 3 days of delivery with photos. We’ll cover return shipping and send a replacement immediately.
International Returns
For riders outside the US:
- Return shipping costs are your responsibility
- Original shipping fees are non-refundable
- Customs/duties are not refundable
- Mark the package as “Returned Goods” to avoid additional charges
Still Got Questions?
Our Rider Support team is here to help! Email us at [email protected] and we’ll get back to you faster than a fresh set of wheels.
Now get back out there and shred! 🤙
– The SkateGearPro Crew