Last Updated: [Insert Date]

Hey riders! At SkateGearPro, we want you to be stoked about your gear. If something’s not right with your order, we’ve got your back with our simple return and exchange process.

Quick Facts:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer’s responsibility (except for defective items)
  • Refund Processing: 3-5 business days after we receive your return
  • Non-Returnable Items: Used decks and custom grip tape (for hygiene/safety reasons)

Our Return & Exchange Promise

We stand behind our gear like we stand on our boards – with complete confidence. If you’re not 100% satisfied with your purchase, we’ll make it right. All items must be returned in original condition with tags attached and packaging intact.

How To Return or Exchange

Step 1: Submit Your Request

Email our Rider Support team at [email protected] within 15 days of receiving your order. Use the template below to make sure we get all the info we need:

Subject: Return/Exchange Request – Order #[Your Order Number] Hey SkateGearPro Crew, I’d like to request a [return/exchange] for my recent order: Order Number: [Your Order Number] Date Received: [Date You Received Package] Item(s) for Return/Exchange: [Product Names] Reason: [Brief Explanation] [For exchanges only] Preferred Replacement Item: [Product Name/SKU if known] Please let me know next steps. Ride on, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Step 2: Wait for Approval

Our Rider Support team will review your request (typically within 24 hours on business days) and email you:

  • Return authorization (if approved)
  • Return shipping address
  • Special instructions if needed

Step 3: Ship Your Return

Once approved, pack your item securely in the original packaging and ship to:

Rollerblade Shop – Returns
4369 Thomas Street
Arlington Heights, US 60004

Important: Include your return authorization number on the package. We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped within 1-2 business days after approval (standard shipping times apply)

Special Cases

Defective or Damaged Items

If your gear arrives damaged or defective, email us within 3 days of delivery with photos. We’ll cover return shipping and send a replacement immediately.

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Used skateboard decks (wear patterns are personal)
  • Custom grip tape (once applied)
  • Personalized items

International Returns

For riders outside the US: Return shipping costs are your responsibility, and original shipping fees are non-refundable. Customs/duties are not refundable. Please mark the package as “Returned Goods” to avoid additional charges.

Still Got Questions?

Our Rider Support team is here to help! Email us at [email protected] and we’ll get back to you faster than a fresh set of wheels.

Now get back out there and shred! 🤙

– The SkateGearPro Crew