FAQ

SkateGearPro caters to action sports enthusiasts of all levels who are passionate about skateboarding, inline skating, and scootering. Our target customers are:

• Adult and youth riders looking for quality equipment
• Skateboarders needing complete setups or individual decks
• Inline skaters (both men and women) seeking performance gear
• Stunt scooter riders wanting durable equipment
• Budget-conscious shoppers and serious athletes alike

Our shop has a performance-driven yet accessible vibe that reflects the action sports community:

• Straightforward, rider-to-rider communication
• Focus on speed and efficiency (just like your tricks!)
• Global perspective with local rider knowledge
• Balanced approach between premium and budget options

We specialize in:

• Adult Scooters – Durable, performance-focused models
• Complete Skateboards – Ready-to-ride setups for all levels
• Decks – Quality skateboard decks for customization
• Men’s & Women’s Inline Skates – Designed for different riding styles
• Stunt Scooters – Built for tricks and park riding

Each product page includes details about:

• Recommended skill level (beginner, intermediate, advanced)
• Weight capacity and size specifications
• Intended use (street, park, vert, etc.)

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

Here’s our processing timeline:

• Orders placed before 3 PM EST Monday-Friday are processed the same business day
• Orders after 3 PM EST are processed the next business day
• Weekend orders are processed on Monday

Processing typically takes 1-2 business days before dispatch.

We offer two shipping methods tailored to riders’ needs:

Standard Shipping ($12.95 flat rate)

• Carriers: DHL or FedEx
• Delivery: 10-15 days after dispatch
• Best for riders who want their gear fast
• Includes tracking

Free Shipping (orders over $50)

• Carrier: EMS
• Delivery: 15-25 days after dispatch
• Great when stocking up on multiple items
• Includes basic tracking

We ship globally with some exceptions:

• We ship to: Most countries worldwide
• Exclusions: Some Asian countries and remote areas due to shipping constraints

Our warehouse is located in Arlington Heights, US (4369 Thomas Street, 60004) but we serve riders everywhere we can!

Tracking information will be emailed to you once your order is dispatched. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking. For Free Shipping (EMS), you’ll receive basic tracking information.

We want you to be completely stoked with your gear:

• Return window: 15 days from delivery date
• Condition: Items must be unused and in original packaging
• Process: Email [email protected] to initiate a return
• Refunds: Issued to original payment method within 5-10 business days after we receive the return

Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

We take pride in packing your gear securely, but if something arrives damaged:

1. Contact us immediately at [email protected]
2. Include photos of the damaged item and packaging
3. We’ll arrange for a replacement or refund

No need to return damaged items in most cases – we’ll take care of you!

If you’ve forgotten your password:

1. Click “Forgot Password” on the login page
2. Enter the email address associated with your account
3. Check your email for a password reset link
4. Create a new password (make it something you’ll remember!)

Our Rider Support team is here to help:

• Email: [email protected]
• Response time: Typically within 24 hours on business days

We’re riders too, so we understand the urgency when you have gear questions!